ServiceDesk Pro
Internal Service Management Platform

Turn Every Department Into a Service You Can Count On

Track internal requests with SLA guarantees, not email chains. ServiceDesk Pro transforms cross-department requests into a structured system with real accountability.

Free to start
No credit card
Self-hosted

Trusted by 200+ teams across industries

TechCorp
InnovateCo
GlobalInc
DataFlow
CloudFirst
ScalePro

Sound familiar?

Internal departments suffer from three chronic pains when handling cross-team requests.

Requests Get Lost

Critical requests vanish into email threads and chat messages. Nobody clearly owns them. Things fall through the cracks constantly.

No One Knows Status

Requesters have no idea where their request is stuck, who is working on it, or when it will be done. Follow-ups become the norm.

No Way to Measure

Leadership can't answer basic questions like 'How long does IT take to provision a laptop?' or 'Is HR getting slower at processing onboarding?'

Everything you need to run internal services

A complete platform for managing, tracking, and improving how your teams serve each other.

Service Catalog

Publish Your Department Services

Every department defines their services, required information, and committed SLAs. Employees browse a service marketplace to submit requests.

  • Department-organized service catalog
  • Custom forms per service type
  • Automatic SLA assignment on submission
  • Approval workflows for sensitive requests
SLA Tracking

Business-Hours SLA With Real Accountability

SLA timers count only business hours, pause when waiting on requesters, and trigger escalations before breach. No more excuses.

  • Business-hours-only countdown
  • Automatic pause/resume on wait states
  • 50% / 80% / 100% breach warnings
  • Permanent breach records for reporting
Smart Workflows

Approval Flows & Sub-Tickets

Route requests through approval chains, split complex requests into sub-tickets across departments, and track everything in one view.

  • Multi-level approval workflows
  • Parent-child ticket relationships
  • Cross-department collaboration
  • Automatic status roll-up
Analytics

Dashboards That Drive Improvement

From department scorecards to SLA compliance trends, get the data you need to identify bottlenecks and prove performance.

  • Department performance scorecards
  • SLA compliance trend charts
  • Team workload distribution
  • CSAT ratings and feedback

Up and running in 4 steps

Go from chaotic email requests to structured service delivery in minutes.

1

Set Up Departments

Create departments and assign managers. Each department becomes a service provider.

2

Publish Services

Define services with custom forms and SLA commitments. Build your internal service catalog.

3

Employees Submit Requests

Anyone can browse the catalog and submit requests. Auto-routing ensures the right team gets it.

4

Track, Resolve, Improve

Agents work tickets with SLA visibility. Managers analyze performance. Everyone wins.

Simple, transparent pricing

Start free, upgrade when you need to.

Starter

Free

Perfect for small teams getting started

  • 1 department
  • 3 agents
  • Basic SLA tracking
  • Email notifications
  • Knowledge base
Most Popular

Professional

$12/agent/month

For growing organizations with multiple departments

  • Unlimited departments
  • Advanced SLA rules
  • Approval workflows
  • Analytics dashboard
  • CSAT ratings
  • Priority support

Enterprise

Custom

For large organizations with advanced needs

  • Everything in Pro
  • SSO / SAML
  • API access
  • Custom integrations
  • Dedicated support
  • SLA guarantee

Loved by teams everywhere

“We went from 3-day average response times to under 4 hours. The SLA tracking alone was worth the switch.”
AM

Arjun Mehta

IT Director, TechVista Solutions

“Our HR team finally has visibility into onboarding bottlenecks. We've cut the process time in half.”
PK

Priya Kapoor

HR Manager, GlobalReach Inc

“The executive dashboard gives me exactly what I need for board meetings. Clear metrics, clear accountability.”
VS

Vikram Singh

COO, InnovateCorp

Ready to Transform Your Internal Services?

Join hundreds of teams who stopped losing requests in email and started delivering measurable service.

No credit card required